Help Desk Operator


X2 Recruit are looking for a Help Desk Operator for our client in Swindon.

Week 1 hours = Sun 1400 – 2200 / Mon 1700 – 2130 / Weds, Thurs and Fri 1400 – 2200
Week 2 hours = Mon 1700 – 2130 / Weds, Thurs, Fri, Sat 1400 – 2200

To provide a timely and effective 24 hr switchboard & emergency service to the client ensuring that the service meets and exceeds the requirements of the service level.

Connect and transfer internal and external calls in accordance with the criteria in the service specification.

To operate the Bleep system and emergency phone system to ensure that all emergency teams and Major Incidents are actioned according to current Trust and operational policies and procedures.

Follow the Trust’s procedures for replacing faulty and lost bleeps both in and out of hours.

Ensure complete understanding of the Major Incident Plan to be able to respond in line with current processes and procedures. Maintain the Major Incident Folder monthly to ensure the department’s ability to support a major Incident.

Manage the emergency systems and alarms (Fire and BMS) to ensure that in the event of an alarm the appropriate teams are notified to take corrective action when based within the Night Control Room.

Maintain the On-call listing for Doctors and key staff as notified by the Trust

Ensure that the information gained through the performance of the role is treated in strictest confidence in line with current company, Trust and legal requirements.


For more information please call our X2 Recruit Macclesfield office on 01625 350333 or click apply for a call back.

X2 Recruit is acting as a recruitment agency for both temporary workers and permanent recruitment.

Job Overview
Location : Swindon
Type : Part-time
Category : Customer Service
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